Privacy Policy

  • ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
  • ‘’ Royal Cakes Sweets Preparation will not pass any debit/credit card details to third parties’’
  • ‘’ Royal Cakes Sweets Preparation takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://royalcakes.ae/ ) cannot guarantee the security of any information that is disclosed online’’
  • ‘’ Royal Cakes Sweets Preparation is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
  • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

 

REFUND POLICY 

  • ’Refunds will be done only through the Original Mode of Payment”

CANCELLATION POLICY (For Products)

Customer can cancel their order/requested services within 1-2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

RETURN AND REFUND POLICY (For Products)

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

DELIVERY/SHIPPING POLICY (for Products

  • The process of shipping the items/goods by courier.
  • We deliver in UAE Only.
  • The time duration for the shipment to reach the customer.
  • Between 7 Days.
  • Delivery charges will be calculated at the checkout page.